Refund policy

PL3 Lifestyle offers a 30-day return policy. You have 30 days after receiving an eligible item to request a return.

Return eligibility

To be eligible for a return, an item must be in the same condition in which it was received: unworn, unused, unwashed, with tags attached, and in its original packaging when applicable. A receipt or other proof of purchase is required.

To request a return, email pl3lifestyle@gmail.com with your order number and the item you would like to return. If your return is accepted, we will provide instructions on where and how to send the package and, when applicable, a return shipping label. Do not send an item back before receiving return authorization and instructions; unauthorized returns will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Include your order number and clear photos of the item, packaging, and shipping label.

Exceptions and nonreturnable items

Personal-care, body-care, cosmetic, and other beauty products cannot be returned for hygiene and safety reasons, except when an item arrives damaged, defective, or incorrect. Custom, personalized, special-order, and made-to-order products are also nonreturnable unless damaged, defective, or incorrect.

Sale items and gift cards are final sale and cannot be returned. Please contact us if you have questions about whether a specific item is eligible.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size, color, or product is to return the eligible item and place a separate order after the return is accepted.

Refunds

We will notify you after the returned item is received and inspected and let you know whether the refund is approved. Approved refunds are issued automatically to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact pl3lifestyle@gmail.com.